Customer-Centric Discovery and Delivery
Write falsifiable statements about value, then run tests that could prove you wrong. Instrument adoption, not just clicks. This discipline converts wishful thinking into knowledge, producing fewer failed launches and more repeatable business improvements.
Customer-Centric Discovery and Delivery
Schedule weekly customer touchpoints, synthesize insights with opportunity solution trees, and prioritize by outcome. Discovery becomes a habit, not a phase, keeping delivery aligned with real needs instead of internal assumptions or politics.